Building Better Training: What Is It You Want Your Drivers To Learn?

Building Better Training: What Is It You Want Your Drivers To Learn?

The reason for providing good training is the same as the reason for providing good customer service, according to Jane Jazrawy, chief executive and co-founder of CarriersEdge. When customer service reps show empathy and respond in a thoughtful, friendly manner, customers are more likely to feel valued and be satisfied. Likewise, when fleets provide good training, drivers are more likely to be satisfied with the experience and retain and practice the skills and behaviors they learn.

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